Customer Service
Keeping up with the latest electricity insights and information can be a full-time job. At ENGIE, we know you have to remain an informed purchaser long after you’ve signed a contract. That’s why we maintain a policy of transparency with all of our billing and services—and why we average 99.8 percent accuracy in our individual account billing.
How to Renew My Contract or Request Renewal Changes
Even for an experienced retail electricity buyer, contracts and plans can still be confusing. At ENGIE, our commitment to helping you better understand the risk of purchasing electricity doesn’t just apply to new customers.
We know a lot can happen to your business throughout the course of an electricity contract. Whether your business has gotten bigger or smaller, or you just want to consider new options, we ensure the same tailored options to fit your electricity needs.
For questions about your account, or to renew or request a change, please contact the customer care team at 866.693.6443 from 8am – 7pm EST, Monday-Friday or via email at care@engieresources.com.
Understanding Your Bill
ENGIE has developed an easy-to-use bill that offers all the information you need to understand your exact rates, your past activity and the services we’ve provided. You can quickly assess the prior month's usage and cost, and the bill gives you data that allows you to gauge and track usage from past months.
Q: If I have questions about my bill, how do I contact you?
A: Our customer portal provides a range of features to manage your account including making payments, accessing bill copies and usage history, and generating customized reporting. For all other questions, please contact our customer care team via email at care@engieresources.com or via phone at 866.693.6443, from 8am – 7pm EST, Monday-Friday. If your questions relate to the delivery portion of the bill, please contact the utility. View Utilities We Serve
Q: How do I see a copy of my bill or check my account balance?
A: ENGIE customers may log in to our customer portal 24/7 to view detailed account details, billing balances, or access bill copies. If you do not have a portal account, please contact the customer care team via email at care@engieresources.com or by phone at 866.693.6443, from 8am – 7pm EST, Monday-Friday.
Q: How do I view detailed energy consumption or historical usage information for my account?
A: Through our customer portal, customers have access to generate customized reports of their account information including supplier charges, TDSP charges, and taxes. You also have the ability to view invoice and usage history for past and present bill cycles.
Q: How do I set up an account on the ENGIE customer portal?
A: ENGIE customers receive a portal activation email upon account activation. If you need assistance with an existing portal account, or need to set up a new account, you may contact customer care via email at care@engieresources.com or by phone at 866.693.6443 from 8am – 7pm EST, Monday-Friday.
Q: How do I set up autopay?
A: Customers can make payments and set up autopay through our customer portal. If you need assistance making a payment you may contact customer care via email at care@engieresources.com or by phone at 866.693.6443 from 8am – 7pm EST, Monday-Friday.
Q: How can I see an explanation of charges on my bill?
A: Customers may view detailed billing information 24/7 through our customer portal. For all other questions, please contact our customer care team.
Q: What if I have a complaint with my local utility, an electricity service issue or an emergency?
A: Because the local utility that transmits and delivers your electricity will continue to be regulated by your state's Public Utility Commission, you may continue to register complaints with the Commission's staff. Your existing electric utility company will continue to provide all services to maintain your electricity system, including outage repair. You will also continue to contact your utility in case of an emergency, such as a power outage or natural gas leak. View Utilities We Serve