Customer Service

Billing or Contract Questions

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Customer Service

Keeping up with the latest electricity insights and information can be a full-time job. At ENGIE, we know you have to remain an informed purchaser long after you’ve signed a contract. That’s why we maintain a policy of transparency with all of our billing and services—and why we average 99.8 percent accuracy in our individual account billing.

How to Renew
Even for an experienced retail electricity buyer, contracts and plans can still be confusing. At ENGIE, our commitment to helping you better understand the risk of purchasing electricity doesn’t just apply to new customers.

Renewal Changes
At ENGIE, we know a lot can happen to your business throughout the course of an electricity contract. Whether your business has gotten bigger or smaller, or you just want to consider new options, we ensure the same tailored options to fit your electricity needs.

For questions about your account, or to renew or request a change, please contact us. For customers in Texas, New York, and Illinois-Ameren call 866.693.6443 or via email at care@engieresources.com. For all other customers call 888.232.6206 or email us at custserv@na.engie.com.

Understanding Your Bill

GDF SUEZ Sample Bill
ENGIE has developed an easy-to-use bill that offers all the information you need to understand your exact rates, your past activity and the services we’ve provided. You can quickly assess the prior month's usage and cost, and the bill gives you data that allows you to gauge and track usage from other past months. Download Sample Bill.

Frequently Asked Questions

Q: If I have questions about my bill, whom do I call?

A: If your questions relate to the delivery portion of the bill, please call the utility. For all other questions, contact us.


Q: How do I set up an account on the ENGIE billing portal?

A: Customers in Texas, New York, and Illinois-Ameren: We have migrated to a new system, so you may need to activate your new account. You should have received a portal activation email from  care@engieresources.com. Please check your Junk or Spam folders. If you still need assistance, please call 866.693.6443 or via email at care@engieresources.com. Visit the portal.

All other customers: All other customers: You should have received a letter from the ENGIE Customer Service Center with your bill account number and PIN along with instructions to access your online account. If you never received this information, or need another copy of this information, call us at 888.232.6206 or email us at custserv@na.engie.com. Visit the portal.


Q: What if I have a complaint with my local utility, an electricity service issue or an emergency?

A: Because the local utility that transmits and delivers your electricity will continue to be regulated by your state's Public Utility Commission, you may continue to register complaints with the Commission's staff. Your existing electric utility company will continue to provide all services to maintain your electricity system, including outage repair. You will also continue to call your utility in case of an emergency, such as a power outage or natural gas leak.


Q: How do I view detailed information about my business's energy consumption or view invoices?

A: Log on to the portal to view your detailed information.
Customers in Texas, New York, and Illinois-Ameren:We have migrated to a new system, so you may need to activate your new account. You should have received a portal activation email from  care@engieresources.com. Please check your Junk or Spam folders. If you still need assistance, please call 866.693.6443 or via email at care@engieresources.com. Visit the portal.

All other customers: All other customers: You should have received a letter from the ENGIE Customer Service Center with your bill account number and PIN along with instructions to access your online account. If you never received this information, or need another copy of this information, call us at 888.232.6206 or email us at custserv@na.engie.com. Visit the portal.