Customer Service
Keeping up with the latest electricity insights and information can be a full-time job. At ENGIE, we know you have to remain an informed purchaser long after you’ve signed a contract. That’s why we maintain a policy of transparency with all of our billing and services—and why we average 99.8 percent accuracy in our individual account billing.
Power - commercial or industrial customers: ENGIE Resources customers can utilize our chatbot or log in to our customer portal 24/7. If you are a current customer and need assistance, please contact our care team via support ticket through our Support Portal, chat with a live agent from 8 am - 5 pm CST, or via phone at 866.693.6443, from 7 am – 6 pm CST, Monday-Friday. Please have your account number ready in order to locate your information. For questions related to the delivery portion of the bill, please contact the utility. View Utilities We Serve
Natural Gas - commercial or Industrial Customers: If you are a current natural gas customer and need assistance, please visit our ENGIE Power & Gas Support Portal to reach our team via ticket.
How to Renew My Contract or Request Renewal Changes
Even for an experienced retail electricity buyer, contracts and plans can still be confusing. At ENGIE, our commitment to helping you better understand the risk of purchasing electricity doesn’t just apply to new customers.
We know a lot can happen to your business throughout the course of an electricity contract. Whether your business has gotten bigger or smaller, or you just want to consider new options, we ensure the same tailored options to fit your electricity needs.
For questions about your account, or to renew or request a change, please contact the customer care team via support ticket through our Support Portal or via phone at 866.693.6443 from 8am – 7pm EST, Monday-Friday.
Understanding Your Bill
ENGIE has developed an easy-to-use bill that offers all the information you need to understand your exact rates, your past activity and the services we’ve provided. You can quickly assess the prior month's usage and cost, and the bill gives you data that allows you to gauge and track usage from past months.