Keeping up with the latest electricity insights and information can be a full-time job. At ENGIE, we know you have to remain an informed purchaser long after you’ve signed a contract. That’s why we maintain a policy of transparency with all of our billing and services—and why we average 99.8 percent accuracy in our individual account billing.
How to Renew
Even for an experienced retail electricity buyer, contracts and plans can still be confusing. At ENGIE, our commitment to helping you better understand the risk of purchasing electricity doesn’t just apply to new customers.
At ENGIE, we know a lot can happen to your business throughout the course of an electricity contract. Whether your business has gotten bigger or smaller, or you just want to consider new options, we ensure the same tailored options to fit your electricity needs.
For questions about your account, or to renew or request a change, please contact us at 866.693.6443 or via email at email@example.com.
Understanding Your Bill
ENGIE has developed an easy-to-use bill that offers all the information you need to understand your exact rates, your past activity and the services we’ve provided. You can quickly assess the prior month's usage and cost, and the bill gives you data that allows you to gauge and track usage from other past months.
Q: If I have questions about my bill, whom do I call?
A: If your questions relate to the delivery portion of the bill, please call the utility. For all other questions, contact us.
Q: How do I set up an account on the ENGIE billing portal?
A: We have migrated to a new system in 2020, so you may need to activate your new account. You should have received a portal activation email from firstname.lastname@example.org. Please check your Junk or Spam folders. If you still need assistance, please call 866.693.6443 or via email at email@example.com. Visit the portal.
Q: What if I have a complaint with my local utility, an electricity service issue or an emergency?
A: Because the local utility that transmits and delivers your electricity will continue to be regulated by your state's Public Utility Commission, you may continue to register complaints with the Commission's staff. Your existing electric utility company will continue to provide all services to maintain your electricity system, including outage repair. You will also continue to call your utility in case of an emergency, such as a power outage or natural gas leak.
Q: How do I view detailed information about my business's energy consumption or view invoices?
A: Log on to the portal to view your detailed information.
We have migrated to a new system in 2020, so you may need to activate your new account. You should have received a portal activation email from firstname.lastname@example.org. Please check your Junk or Spam folders. If you still need assistance, please call 866.693.6443 or via email at email@example.com. Visit the portal.