Call Center Answers the Call
May 11, 2020
These are trying times for many power and gas customers as they see dramatic shifts in their operations including energy usage. ENGIE’s call center teams have experienced increased volumes. We’re pleased to report that 91% of customers surveyed after engagement with our customer care teams in April have rated their experience as either “positive” or “neutral.” The vast majority said “positive” and offered these words to describe our service.