Blog

Get Market News

Get weekly email updates on market factors like supply, demand, and regulatory affairs. Subscribe now

Get Started with ENGIE

ENGIE Resources is ready to analyze your historical electricity usage data and present appropriate options. Request now

Become a Broker or Consultant

Complete our Brokers & Consultants Inquiry Form. Learn more

ERCOT Customer Notice

May 17, 2021

ERCOT Customer Notice

We have temporarily removed accounts for a small group of Texas customers from auto-pay (ACH) in order to avoid a potential extreme debit to the accounts. We are taking this proactive step on behalf of customers in ERCOT who could be negatively impacted by the recent winter weather event.

Auto-pay for those accounts will automatically resume on July 1, 2021. In the meantime, customers can reactivate auto-pay by visiting our customer portal or calling Customer Care at 1-866-693-6443

If your account is adversely impacted and you need help with payments, please contact Customer Care to discuss a possible payment plan. Please be aware if you are on a deferred payment plan, your auto-pay will NOT be turned on automatically.

Visit our Customer Portal