ERCOT Customer Notice
May 17, 2021
We have temporarily removed accounts for a small group of Texas customers from auto-pay (ACH) in order to avoid a potential extreme debit to the accounts. We are taking this proactive step on behalf of customers in ERCOT who could be negatively impacted by the recent winter weather event.
If your account is adversely impacted and you need help with payments, please contact Customer Care to discuss a possible payment plan. Please be aware if you are on a deferred payment plan, your auto-pay will NOT be turned on automatically.
Visit our Customer Portal