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Our Commitment to the Customer Experience

November 09, 2020

In 2019, ENGIE embarked on a three-year capital improvement path that includes a complete overhaul of billing, CRM, customer care, pricing, and risk management systems. During this challenging transition, we have managed to maintain a high level of customer service.  In fact, our overall score exceeds the industry average for all categories related to the supply of power and gas.

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Our Customer Experience   Customer Experience Chart